The GSM approach

The GSM approach

Our partner agencies are established local specialists producing the highest standards of travel management in the markets they know best. Built on a foundation of service excellence, our partners design and deliver robust travel management programs that truly fit both locally and globally.

Achieving your objectives together

Our fully consultative and flexible account management approach ensures that clients are nurtured from the very beginning of the relationship. Designed and delivered both locally and globally, customized travel management programs grow and flourish in line with each client’s business objectives.

GSM’s highly experienced Account Management teams are responsible for delivering a full 360° account management service, including:

    • Identifying cost saving initiatives and streamlining processes through business planning, change management and travel policy development
    • Analyzing Management Information (MI) to support objectives and monitor international travel expenditure
    • Negotiating and managing corporate supplier deals
    • Delivering a Return on Investment (ROI)
    • Monitoring and maintaining your global Service Level Agreement (SLA)
    • Improving online adoption strategies
    • Exceeding your expectations
Creative cost reduction

Creative cost reduction

GSM is committed to offering our clients the most competitive airfares at all times. This is achieved through our ability to search all possible rate options e.g.

  • GSM negotiated nett fares (up to 70% discount)
  • Combination/Creative fares
  • Securing favorable client supplier agreements (local and global)
  • Utilizing the GSM network for local fare sourcing
  • Multiple GDS rate searches

The average cost reduction across all GSM clients is 30%.

Intelligent information for smarter decisions - your Account Manager.

Intelligent information for smarter decisions –

GSM understands that global management information underpins your global travel program; this is why we provide a secure online web based solution that gives you complete visibility of your traveler’s behavior and spend.

Your Account Manager can generate more than 120 standard reports or create bespoke reports tailored to your exact requirements, ensuring one complete picture of your international travel spend at a global, regional or country level.

Global supplier programs

Global supplier programs

GSM maintains strong and long-standing relationships with most major suppliers. Through these relationships we have managed to secure favorable rates throughout the entire GSM network. Additionally, our skill in negotiating bespoke rates on behalf of our customers resides in our understanding of the business driver’s that will persuade suppliers to offer their most competitive deal. We then advise on the best negotiation strategy to ensure that achievable targets are met, with proviso for flexibility to meet your evolving needs.

The GSM Hotel Program is the most exclusive hotel program in the industry, tailored to each of our markets worldwide. Focusing on three, four and five star properties in the top 170 business locations across the globe, each property accepted in to the Hotel Program is assessed by our Partners to ensure quality and suitability. Our strong, centrally built, supplier relations also means that we have negotiated the best rates which include value added benefits such as free breakfast or WIFI for you and your traveler with an average saving of 16.5% achieved.

Traveler security and risk management

We know the safety of your travelers is paramount which is why GSM supports clients with a proactive in-house Emergency Travel Service. This 24/7 operation is a seamless extension of daytime service and ensures the best response to any complications that your traveler may encounter. Our clients receive daily travel alerts and a weekly pre-trip risk report direct from our specialist Incident Management Unit. Together, GSM Partners gather information from over 500 sources across the world providing our teams with essential information for us to then ensure complete traveler safety to each of our clients.

GSM works with internationally recognized risk management companies such as International SOS who can assist in delivering traveler tracking, medical and security assistance, travel advice and business continuity plans, so you can be assured we are at the forefront of informing and protecting our clients.


Seamless implementation and change management

GSM is highly experienced in change management and we appreciate how important it is to deliver a seamless implementation process – second chances to impress do not exist! We work hard to understand the culture of each of our clients together with their global requirements and local idiosyncrasies and will create a detailed implementation plan to cover all elements of change management. We will fully support your staff through the changes to enable us to build a valued long-term partnership with you.

Whether you are ‘going global’ for the first time, or are considering a change in your travel management approach, GSM will provide a robust implementation plan that covers all elements of your global travel program.