The GSM difference.

The GSM difference

GSM’s proposition allows us to build truly bespoke solutions – we are consistent in our global approach but take into account local preferences and cultural differences which allow us to create unique programs that benefit each client office around the globe, regardless of the size.

Unique ownership structure

GSM prides itself in being different to other global travel management companies. All GSM Partners have longstanding professional reputations and are locally owned and managed with each holding an equal amount of equity in the company; this unique structure allows us to provide a totally tailored strategy for your travel needs and avoid the usual "one size fits all" approach.

Partners meet on a regular basis to share ideas, introduce new products, discuss global client’s objectives and to further strengthen our successful partnership.

Service excellence at our core

Service is GSM’s biggest differentiator; 65% of our new clients come through personal recommendation. Successful service delivery is not simply a result of the technology deployed, but is dependent upon the skills of the individuals in applying their knowledge to obtain the best solution to fit our clients’ business. We do not run generic call centers - your business will be managed via a dedicated team, with an average of 19 years of industry experience.

GSM engages with our clients and provides local expertise that genuinely understands local market conditions, cultures and regulations.

ROI and creative cost reduction

GSM consistently provides outstanding value and return on investment to our clients. We deliver an average saving of 30% with further ‘added value’ saving averaging 6% (e.g. hotel cancellation waivers, free breakfast/WIFI). These savings are achieved by employing highly trained and knowledgeable staff, strong supplier relationships resulting in competitive negotiated deals and by developing bespoke Business Plans for each client focusing solely on client objectives.

ROI and creative cost reduction.
Commitment to technology and platform innovation.

Commitment to technology and platform innovation

GSM provides a global solution with expert local insight and is committed to working with the very best technologies and tools in each local market. We maintain global strategic supplier relations with established market leaders to initiate developments at all levels in our organization.

Our industry leading IT solutions including SBT’s, mobile apps and automated approval systems ensures that we remain at the forefront of global travel management; we continually invest in technology to ensure that we are providing highly effective travel programs to our clients that meet both their global and local requirements.

Consistent values across all partners in the network.

Consistent values across all partners in the network

At GSM we place service consistency throughout the globe as a key factor in client satisfaction and retention. Our focus is to build lasting and personal relationships and we are passionate about every client, no matter the size in each country. Our teams are highly experienced and are committed to delivering a consistent service that exceeds client expectations in all locations.